Citrix Workspace (ICAClient) no sound/audio in Microsoft Teams

Since last week I am working with a virtual desktop (VDI) through Citrix Workspace (ICAClient) and noticed I can not use Teams to call or join meetings.

This message is displayed in Microsoft Teams:

There’s a problem with your connection.
Still connecting to remote devices. Calling isn’t available yet.

Cause: HDX Optimized audio does not work

If you want to skip straigt to the solution, click here: Solution: Change MSTeamsRedirSupport to zero

How to diagnose if the cause is the same as what I encountered

Log in to your VDI, play some sounds AND talk into your microphone to make sure your audio is actually working. Check this via the sound mixer, that’ll show a moving bar if it’s receiving sound by your microphone. Speakers should work when you watch a random youtube movie.

Next; Open MS Teams and click the “Three dots” settings menu, choose About, then Version. When your Workspace and Teams are expecting HDX to work but it didn’t, you will see this message: Citrix HDX Not Connected

MS Teams, Settings – About – Version: “Citrix HDX Not Connected”

Note: If it would be working, you would have seen Citrix HDX Connected

The third option is if Teams does not expect Citrix HDX to work, then it simply doesn’t show anything about Citrix HDX and tunnels sound over the regular sound channels. This is what we want to accomplish in the next chapter.

There is a registry entry MSTeamsReditSupport, which is set every time you connect to your VDI with Citrix Workspace. From what I understand; Citrix Workspace communicates to your VDI that it is capable to receive HDX optimized audio streams. Next to that MS Teams checks that registry setting when it is started to use/not use HDX optimized audio.

Solution: Change MSTeamsRedirSupport to zero

Change MSTeamsRedirSupport to 0 (zero) in registry. The exact location of this registry entry is here:

It’s a bit tedious to open Registry Editor every time, so you can also create a registry entry file MSTeamsRedir.reg
In this file you can paste this content:

Windows Registry Editor Version 5.00


Remember; You should run MSTeamsRedir.reg every time you connect to the machine or when you restart MS Teams.

Why is this a problem?

I do not know exactly, but I know that the HDX optimized socket on my laptop can not be reached contact the VDI and I tried searching for a solution for a couple of hours. I then became fed up with HDX optimized sockets and thought about buying a macbook to just make the damn thing work. After that short existential crisis I kept searching for a possible solution and was happy to find this registry setting.

My emotions with Linux after figuring stupid things out which simply work on other OS’s

What I’ve tried and did not work:

1.) Run Citrix supplied and see if you have all the libs installed, I tried installing all libs manually and in the end still had no HDX optimized sound in my VDI. You can run this command via the following path:

2.) Install older version of Citrix Workspace, which didn’t use the HDX optimization and thus sound worked in all applications. I did encounter some bugs with full-screen not working properly on a bigger monitor. The version I used is linked below:
Download icaclient_19.12.0.19_amd64.deb via
Direct link to the download:

Sources: Enable optimization of Microsoft Teams How to collect Logs for Citrix Workspace app for Linux?

Use Skype with microphone in your Citrix Receiver session on Linux

Today I wanted to join a meeting but I was unable to be heard.
I’m connected to a Windows desktop via Citrix Receiver, I’m connecting from an Ubuntu Linux host.
Looking at the sound settings in my windows desktop, I saw that there was no recording device. So not being able to send sound makes sense then.
To enable input sound, add the following line to the WFClient section in your personal ICA settings file:


Next, log off and log back into to your windows desktop and check the recording tab on the Sound settings, there a recording device now.
2018-08-31 08:20:43 screenshot
That should do the trick.

Citrix Receiver on Linux: SSL Error 61 ("You have not chosen to trust")

If you don’t know or understand certificates / root and intermediate certificate authorities, get someone who understands to follow below instructions.

I tried connecting to the company’s citrix server, but kept hitting the same error when I tried to open the connection:

Contact your help desk with the following information:
You have not chosen to trust "INSERT YOUR CA HERE",
the issuer of the server's security certificate (SSL Error 61)

It seems that Citrix has an alternate directory where it stores it’s trusted cert’s / certificate authorities. Even though you can see that the server’s certificate is trusted (by root CA’s) via a web browser, we need to copy those to the correct directory.
In short: Copy the root and intermediate CA’s to this directory: /opt/Citrix/ICAClient/keystore/cacerts
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